> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/administration/basics/custom-pricing-a-special-price-for-an-item-per-customer-or-property.md).

# Custom pricing: a special price for an item, per customer or property

Custom pricing lets you override the standard pricebook price of specific items for a particular customer or property, so your quotes and invoices use that price automatically. You set it on the Custom Pricing card, which appears on both the customer page and the property page; click Manage to add, change, or remove a price for a pricebook item.

A custom price can be set at two levels: a customer-level price applies to that account across all of its properties, and a property-level price applies only to that one property and takes precedence over the customer-level price for the same item.

The order is: a property's custom price wins, then the customer's custom price, then the standard pricebook price. When you quote or invoice that item for the customer or property, Essential uses the custom price in place of the book price; setting the price to $0 waives the item (no charge) for that scope.

> **Where to find it:** The Custom Pricing card on a customer's page (account-wide) or a property's page (that property); Manage to add or edit

## Related guides

* [Custom fields: your business's extra fields on records](/administration/basics/custom-fields-your-businesss-extra-fields-on-records.md)
* [The property-access form your customers fill out to approve, deny, or redirect upcoming work](/administration/what-your-customers-see-in-the-customer-portal/the-property-access-form-your-customers-fill-out-to-approve-deny-or-redirect-upcoming-work.md)


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