Choose when Never Clocked In tasks are created

When nobody clocks into a scheduled visit, Essential files it as a Never Clocked In task in the Jobs group. This setting controls how long Essential waits before doing that.

Where to find it: Settings -> Technician App -> Scheduling -> Missed visits

1. Under When to create Never Clocked In tasks, keep 24 hours after the visit's start time for the default. A technician who reaches a late-evening visit after midnight is still counted as having worked it.
2. Choose Midnight after the visit ends to have the task created at midnight in your business's timezone instead, so every no-show from the day is waiting for you the next morning. A visit that runs past midnight waits for the following night, so an overnight job is never flagged while it is still running.
3. Click Save.

This uses the business timezone Essential has on file for your business.

The setting changes only when the task appears. Technicians keep the same 24 hours to clock into a visit late either way, so with the setting on a technician can still clock in after the task has been filed — mark that task done if the visit turns out to have been worked.

Tasks are created by a background job that runs every hour, so a task can appear up to an hour after the deadline passes.

Related guides

• What creates Jobs tasks (and moving them between folders)
• Task folder and subfolder meanings
• Add, rename, reorder, or remove task statuses