> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/administration/settings/reset-or-change-your-password.md).

# Reset or change your password

Passwords are set from a secure email link, not from an in-app form where you type a new password. You can request that link two ways: on the web, go to grow\.withessential.com and choose **Reset my password**; on the mobile app, choose **Reset my password** on the login screen and enter your email.

On the web login screen, select the eye icon in the Password field to show what you typed. Select it again to hide your password before logging in.

Either way you'll get a secure link by email to set a new password - you don't need to be signed in. Open the link from your email to choose the new password. The page shows the account email above the password fields so you can confirm which account you are updating. If you are already signed in, Settings -> Personal Settings has a "Change password" button, but it just emails you that same reset link; you set the new password from the emailed link, not on the page.

The Users page in Settings is read-only for reviewing people and roles - passwords are not reset there. A reset link always goes to that user's own email, so to get a password set for someone else, have them run "Reset my password" themselves.

Reset links expire after 7 days. If an older link says **This link has expired. Please request a new one.**, return to the web or mobile login screen and choose Reset my password again.

After you submit an address, the web confirmation says **if this user registered** and mobile says **if an account exists**. Either confirmation can appear even if the address is not on an Essential account. If no email arrives, confirm that you used the exact account email and check the spam folder.

After a successful reset, office users with web access return to the web login page with a confirmation. A first user following a guided business-onboarding setup link is signed in automatically and continues to onboarding instead. Mobile-only technicians see a link to the Essential app and should sign in there. If the account does not have access configured yet, the page asks the user to contact an administrator.

> **Where to find it:** "Reset my password" on the login screen (mobile app or grow\.withessential.com), or Settings -> Personal Settings -> Change password to email yourself the same link

## Related guides

* [Choose your default home page](/administration/settings/choose-your-default-home-page.md)
* [Add or edit a pricebook item](/administration/settings/add-or-edit-a-pricebook-item.md)
* [Add the intake form to your website](/administration/settings/add-the-intake-form-to-your-website.md)
* [Automate task statuses with Task Automations](/administration/settings/automate-task-statuses-with-task-automations.md)
* [Build your intake form](/administration/settings/build-your-intake-form.md)


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