Verify the email address Essential sends from

The Sending email card controls the address Essential sends your quotes, invoices, and customer messages from, and shows whether it's Not verified, Pending verification, or Verified.

You can verify a single address - Essential emails a confirmation link you click to authorize it - or verify your whole domain, which signs every email with DKIM for the best deliverability by adding the shown DNS records at your DNS host (GoDaddy, Cloudflare, etc.) and then verifying.

Save the business email in the Contact section first, since this card connects and verifies your saved sending address. Saving your own address replaces the sender immediately, so complete verification and confirm the card shows Verified before relying on customer email — Essential does not check verification status before sending customer email, and email sent from an unverified address can fail. Technician schedule-change notifications work differently: they require an active, verified sender and are held if the sender loses that status. If you keep the Essential-managed sending address, it is already verified with nothing for you to set up.

Where to find it: Settings -> Business Profile, the Sending email card

Related guides

• Configure the automated outreach sequence

• Verify your whole sending domain with DKIM

• Add or edit a pricebook item

• Add the intake form to your website

• Automate task statuses with Task Automations