> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/customers-and-work/customers/merge-or-split-customer-accounts.md).

# Merge or split customer accounts

When accounts are set up wrong you can combine or separate customers from the customer page's ... menu. Merge Customer moves one customer's properties, contacts, and automations into another customer, combining them into a single account (you pick which account to merge into and reconcile any duplicate contacts).

Split Customer does the opposite: it separates a customer's properties into one or more new accounts - you group the properties, each non-empty group becomes its own customer, and then you assign contacts to each.

Both are account-level actions; they may be unavailable when the customer is connected to a payment integration, and Split needs the customer to have more than one property.

Merge and Split also require the customer merge/split permission. If you do not see these actions but need them for your work, contact your business's administrator to review your role. If the administrator cannot make the permission change in Settings, they can contact Essential from the Talk to a human tab.

> **Where to find it:** On the customer page, the ... menu: Merge Customer and Split Customer

## Related guides

* [Create a customer](/customers-and-work/customers/create-a-customer.md)
* [See and browse all your customers](/customers-and-work/customers/see-and-browse-all-your-customers.md)
* [Making a customer active or inactive](/customers-and-work/customers/making-a-customer-active-or-inactive.md)
* [Saving a customer's payment methods](/customers-and-work/customers/saving-a-customers-payment-methods.md)
* [Set customer billing (payment terms, tax exempt, autopay)](/customers-and-work/customers/set-a-customers-billing-profile-payment-terms-tax-exempt-autopay.md)


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