Making a property active or inactive
Inactive properties show an Inactive pill near the top of the property page and in property lists. Active properties have no status pill. To change it, click Edit on the property page to open the Edit Property window, choose Active Property or Inactive Property under Status, then click Save.
Marking a property active or inactive doesn't delete it or its history; it simply reflects whether the property is currently in service. One thing to know before deactivating: if you switch an active property to inactive while it still has running subscriptions, the Edit Property window shows a warning that reads The following subscriptions will be canceled when this property is deactivated, along with a list of the affected subscriptions so you can review exactly what's involved.
Saving the change cancels those subscriptions. Already-completed and draft subscriptions aren't listed, because they aren't affected. After saving, if any subscription couldn't be canceled, you'll see a message telling you how many failed so you can follow up.
Since deactivating ends active billing arrangements, double-check the list before saving. You can reactivate a property later by opening Edit Property again and setting the status back to Active Property, but previously canceled subscriptions aren't automatically restored.
A property's status is also linked to its customer's: if you deactivate a property and it was the customer's last remaining active property, the customer is automatically deactivated too. Likewise, reactivating a property while its customer is inactive automatically reactivates the customer. Customers have their own status control on the customer page; see Making a customer active or inactive.
Inactive properties are hidden by default in the customer's Properties tab. Clear the Hide inactive properties checkbox at the bottom right of that table to find and open them. Your browser remembers this choice across customer pages and page reloads.
Where to find it: Property page, Edit Property modal, Status field
You can also reactivate the selected property and its customer when saving a visit. Other inactive properties stay inactive, and existing Automation settings are preserved so recurring-service outreach can resume.
Related guides
Last updated
Was this helpful?