> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/customers-and-work/properties/property-files-and-who-can-see-them.md). # Property files and who can see them When you add or edit a file on a property, you can set its visibility, which controls who can see it. There are three levels, each broader than the last. Back Office Only keeps the file visible to office staff with back-office file access. Back Office plus Technicians also lets field technicians see it in the technician app. Back Office plus Technicians plus Customers additionally exposes the file to the customer. The levels you can choose from depend on your own permissions. You can only widen visibility, not narrow it below what you yourself can see: if you do not have back-office file access, your most private option starts at the technician level instead of back office. Choosing the visibility level at all requires the permission to control who can see property files; without it, files are saved at the default level for your access. If you need to control file visibility, contact your business's administrator to review your role. The customer level only appears when your business has the customer portal enabled. Even then, a specific customer must have portal access turned on to actually view a file shared with them; if they do not, you will see a warning that the customer cannot view it. Each file shows small icons indicating its current visibility so you can tell at a glance how widely it is shared. > **Where to find it:** A property's page, the Files section; the Add New File and Edit File dialogs ## Finding and downloading files In the Files section you can search by file name and switch between a list and a gallery of preview tiles — Essential remembers your view choice. Use Add to upload a new file, and Download all to download every file on the property at once. The same Files surface appears on jobs and on asset groups. ## Related guides * [Add or manage contacts on a property](/customers-and-work/properties/add-or-manage-contacts-on-a-property.md) * [Adding an asset group to a property](/customers-and-work/properties/adding-an-asset-group-to-a-property.md) * [Create a property](/customers-and-work/properties/create-a-property.md) * [Move a property to another customer](/customers-and-work/properties/move-a-property-to-another-customer.md) * [Use Customer Billing or set Property Billing](/customers-and-work/properties/property-billing-profile-the-customer-default-or-its-own.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://learn.withessential.com/customers-and-work/properties/property-files-and-who-can-see-them.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.