See technician status from the office: clocked in, en route, and ETA
From the office you can see where each technician is in their day without calling them. On the calendar, a visit card's left edge is color-coded by status: one color while the technician is clocked in to that visit, another once they've clocked out, and a third while they're en route. A card with no status color simply hasn't started yet.
A technician shows as En Route (on their way) when they've started heading to a visit but haven't clocked in yet; this state clears on its own if it goes stale. Clocking in switches the card to the clocked-in color, clocking out switches it again, and clock-in always takes priority in what you see. These colored edges work from clock-in and en-route activity even without GPS.
Next to a technician you'll also see a short live-status line. If they've reported their position recently it reads Live with how long ago, alongside a label like Clocked In, En Route, or Clocked Out.
When a technician is en route and an estimated arrival is available, an ETA line shows the expected arrival time. If your business uses arrival windows, an Arrival Window banner at the top of Scheduling can warn when an ETA is at risk or will miss the promised window. It also flags a missed window when the end time passes without a clock-in, even if Technician GPS is off.
Live status only shows activity from the current day. The live timestamp, status label, and ETA appear only when your business has Technician GPS enabled and that technician hasn't turned off location sharing; with GPS off, that line is hidden. The separate Arrival Window banner can still show a missed-window warning.
Where to find it: On the scheduling calendar, each technician's visit cards are color-coded by status, and live status text appears next to the technician.
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