> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/customers-and-work/scheduling/send-a-visit-reminder-to-a-customer.md).

# Send a visit reminder to a customer

You can let a customer know about an upcoming visit by sending a reminder from the visit's details on the Scheduling page. Open the visit and use Send reminder next to a contact; it goes to that contact by email or text, depending on how they're set to be notified.

Reminders can also go out automatically as part of scheduled outreach, and the visit keeps track of whether one has already been sent so you don't double up. Sending one yourself is a manual nudge on top of any automated reminders.

> **Where to find it:** Scheduling page, open a visit's details, then Send reminder next to a contact

## Related guides

* [Set a visit's arrival window](/customers-and-work/scheduling/set-a-visits-arrival-window.md)
* [Add work orders (visit types) and contacts with reminders to a visit](/customers-and-work/scheduling/add-work-orders-visit-types-and-contacts-with-reminders-to-a-visit.md)
* [Create a new visit](/customers-and-work/scheduling/create-a-new-visit.md)
* [Deleting a scheduled visit is permanent](/customers-and-work/scheduling/deleting-a-scheduled-visit-is-permanent.md)
* [Draft visits and releasing them to the team](/customers-and-work/scheduling/draft-visits-and-releasing-them-to-the-team.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://learn.withessential.com/customers-and-work/scheduling/send-a-visit-reminder-to-a-customer.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.