Set a visit's arrival window
If your business uses arrival windows, you can give a visit a customer-facing arrival window so the customer knows roughly when the technician will show up. Arrival Windows must be enabled in Settings > Scheduling > Features before the field appears.
Set it in the visit form using the Arrival Window field, picking a start time and an end time. The window is broader than the visit's exact scheduled start: it's the range you commit to the customer. When you choose an exact start time outside that window, the start-time step shows an alert before you schedule the visit. When a visit has an arrival window, visit details add a separate section at the top with a truck icon, Arrive between, and Est. duration. Detailed calendar cards show primary-color compact Arrive 9AM-1PM plus shorthand Duration 3 hr wording when the card is tall enough. If only one timing row fits, Arrive takes priority over the internal scheduled time; opening the visit still shows both. The scheduled-time row stays below with a neutral clock when there is room because the arrival promise makes an exact-time target misleading. If that scheduled start is outside the arrival window, both the card and visit details show a warning. Visits without an arrival window do not get that arrival section or neutral-clock override. Day (Schedule) rows show the arrival window above the scheduled time. In the technician mobile app, the visit leads with a bold Arrive between line and shows the visit's estimated on-site duration below it labeled Estimated time for visit (for example, 2 hours), and exact arrival-window visits use the same neutral timing icon as the other windowed visits. If the window ends before the technician clocks in, mobile marks it Missed in red until the technician arrives.
If the window ends and an assigned technician has not clocked in, the Arrival Window banner at the top of Scheduling flags the missed visit. If you save a same-day visit whose window has already ended, the missed warning is created as soon as the visit is saved instead of waiting for the next scheduled check. This missed-window warning works even when Technician GPS is off. With Technician GPS on, the banner can also warn earlier when a technician's ETA puts the visit at risk or shows that they will miss the window.
If you don't see an Arrival Window field, the feature isn't turned on for your business or your role cannot use it. If you need arrival windows for your work, contact your business's administrator to review your role.
Where to find it: In the visit form (create or edit a visit), the Arrival Window field
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