Use the scheduling map and technician status

Use the map and status indicators when the office needs to understand where technicians are and what stage each visit is in.

Technician status

Scheduling can show statuses such as scheduled, on the way, clocked in, completed, and ETA when those signals are available from the mobile app.

Map view

The map view helps dispatchers see technicians and work geographically. GPS visibility depends on your business settings, technician permissions, and whether the technician is en route or clocked in. If a technician does not appear live on the map, check whether GPS is enabled, whether they have location permission on the mobile device, and whether they are currently in a trackable state.

If you need map or GPS visibility and it is missing for your role, contact your business's administrator to review your access.

Where to find it: Scheduling page > Map view and technician status indicators

Related guides

• See technicians on the map with live GPS
• See technician status from the office: clocked in, en route, and ETA
• Customer notifications for scheduled visits