> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/customers-and-work/scheduling/why-cant-i-schedule-a-visit-here-inactive-customer-or-property.md). # Why can't I schedule a visit here? Inactive customer or property A visit can't be scheduled at an inactive property or for a customer who has been made inactive. ## What the banner says If you pick an inactive property or customer on the visit form — by searching, from a prefilled selection, or through the visit's job — a red banner appears at the top of the form reading "This property is inactive, so a visit can't be scheduled for it." or "This customer is inactive, so a visit can't be scheduled for it." The form won't let you continue or save while the banner is showing. This applies when editing an existing visit too: a visit at a property that has since gone inactive can't be saved from the form until the property or customer is active again. ## Why it happens Essential checks the property and its customer as soon as one is selected. If the property's own status is Inactive, or the property is active but its customer has been deactivated, the visit is blocked. The rule is enforced on the server as well, so there's no way around it from the form. ## How to resolve it Reactivate the customer or property, then come back and schedule (or save) the visit: * To reactivate a customer, open the customer's page and follow [Making a customer active or inactive](/customers-and-work/customers/making-a-customer-active-or-inactive.md). * To reactivate a property, open the property's page, click Edit, and set its status back to Active Property. See [Making a property active or inactive](/customers-and-work/properties/making-a-property-active-or-inactive.md). > **Where to find it:** Scheduling page, Add Visit or an existing visit's edit form ## Related guides * [Create a new visit](/customers-and-work/scheduling/create-a-new-visit.md) * [Common scheduling questions](/customers-and-work/scheduling/common-scheduling-questions.md) * [Making a customer active or inactive](/customers-and-work/customers/making-a-customer-active-or-inactive.md) * [Making a property active or inactive](/customers-and-work/properties/making-a-property-active-or-inactive.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://learn.withessential.com/customers-and-work/scheduling/why-cant-i-schedule-a-visit-here-inactive-customer-or-property.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.