> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/field-operations/inspection-reports/common-inspection-report-questions.md). # Common inspection report questions ## Can I create a new inspection report template myself? Report-template setup is handled by Essential. Open the Essential Assistant, choose **Talk to a human**, and send the asset type and report you need. Include an example PDF when you need a specialized format. ## Can I change report wording, device legends, or PDF layout? Contact Essential through the **Talk to a human** tab. Send the report type, an example report ID, the field or section name, and the exact wording or layout you want. Shared header, signature, remarks, color, and styling changes can be applied consistently across your business's reports. Screenshots are especially useful for report PDF issues. ## Can I fill a report from the office instead of mobile? Yes. You can create and fill an inspection report from the web, but the typical field flow is still to schedule the visit, complete the report on mobile, submit the summary, then make any office-side tweaks from the web. Reports created directly from the office may not be tied into the same scheduling and job task flow as a report completed from a technician visit. ## A technician started a report but no work was done. Is the draft stuck? If the technician cannot delete or clear the draft from mobile, the office or Essential may need to delete the draft. Contact Essential through the Talk to a human tab with the technician, visit, property, and report. ## Can I unsubmit a report, summary, or work acknowledgment? Submitted field records may be locked to protect the service history. Contact Essential through the Talk to a human tab if a submitted report, summary, or work acknowledgment needs to be corrected. ## Can I move an inspection report to another customer, property, asset group, or visit? Some moves require Essential assistance. If the guide does not cover your case, contact Essential with the source report and the destination customer, property, asset group, or visit. ## How does bulk inspect work? Use bulk actions to apply the same answer to many inspection assets. Filter first when you only want a subset, then select the matching assets and apply the answer. If a field is intentionally left unanswered by bulk pass, fill that field separately or contact Essential if your business needs a different default behavior. > **Where to find it:** Inspection Reports page, mobile report detail, and Essential Assistant > Talk to a human ## Related guides * [Create an inspection report from the office](/field-operations/inspection-reports/create-an-inspection-report-from-the-office.md) * [Working with the assets on an inspection report (bulk pass, skip, delete)](/field-operations/inspection-reports/working-with-the-assets-on-an-inspection-report-bulk-pass-skip-delete.md) * [Can I move an inspection report to another customer or property?](/field-operations/inspection-reports/can-i-move-an-inspection-report-to-another-customer-or-property.md) * [Contact Essential for setup changes](/getting-started/getting-started/contact-essential-for-setup-changes.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://learn.withessential.com/field-operations/inspection-reports/common-inspection-report-questions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.