> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/field-operations/mobile/create-a-work-acknowledgment.md).

# Create a work acknowledgment on mobile

A work acknowledgment captures customer sign-off or other configured confirmation for the visit. The button appears only when Work Acknowledgments are enabled for your business and the visit is eligible. Open the visit and tap Create Work Acknowledgment. Complete each step in the form.

Required fields must be filled before moving forward or submitting. Depending on your business setup, fields can include text, photos, invoice line items, and signatures. On the last step, tap Submit Work Acknowledgment.

If an acknowledgment already exists, the button changes to Update Work Acknowledgment. After submission, the app shows the generated Work Acknowledgment file and lets you email it to selected contacts, new contacts, or ad hoc email addresses.

An administrator can turn Work Acknowledgments on or off and customize the generated PDF and email in Settings. Turning the feature off prevents new acknowledgments from being collected but keeps already-submitted records.

> **Where to find it:** Mobile app > Visits > visit detail > Create Work Acknowledgment

## Related guides

* [Add a visit summary on mobile](/field-operations/mobile/add-a-visit-summary.md)
* [Add files, notes, and access info on mobile](/field-operations/mobile/add-files-notes-and-access-info.md)
* [Enable and customize Work Acknowledgments](/administration/settings/enable-and-customize-work-acknowledgments.md)
* [Feature availability and setup](/getting-started/getting-started/feature-availability-and-setup.md)


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