> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/field-operations/mobile/on-my-way-clock-in-clock-out.md). # Use On My Way, Clock In, and Clock Out Use the visit action button to tell the office and customer where the work stands. ## On My Way The button shows On My Way before you clock in when either of these is on for your business: * **On My Way (customer ETA)** — depends on Technician GPS being enabled in Settings > Scheduling > Features. Tapping it logs that you are en route. If automatic customer notifications are enabled and a Tech En Route template is configured, the app confirms that the customer was notified and can show an ETA. * **Travel tracking** (Settings > Time & Pay > Travel & commute) — the tap also starts a travel clock so the drive lands on your timecard; clocking in ends it. With travel tracking alone (no GPS features), the button appears too — there is no location prompt and no customer notification, only the travel time record. The app saves the tap on the device before sending it. If the customer cannot be notified because the connection is unstable, the app shows **Customer not notified** and attempts the notification again when the connection stabilizes. Essential does not send an old en-route notification after it is no longer timely. When travel tracking is enabled, the same saved tap preserves the original travel start time for the technician's timecard. The button shows **Loading...** while Essential checks location and records the action. If location permission is denied, device location is off, or a GPS fix is unavailable, you can still record **On My Way** and then **Clock In** without coordinates. You do not need to change Android location settings to record your time. Notification permission is optional too; declining it does not prevent On My Way or Clock In. ## Clock In Tap Clock In when work starts. The app will not let you clock into a second visit while you are already clocked into another one. Clock-in and clock-out taps are saved on the device when you are offline or a connection failure prevents confirmation. The visit shows the saved tap while it waits to sync, and syncing preserves the time you originally tapped. You do not need to tap again when the visit already shows the change. Once the visit's day has passed, the button stays on screen but becomes disabled — unless you haven't clocked into that visit yet and it's still within 24 hours of its scheduled start, in which case you can still clock in late. If your office sets **Days in the past technicians can see** in Settings -> Team -> Technician App -> Scheduling, any past visit you can still browse also keeps its On My Way and Clock In buttons active, so you can go back and do or finish that work. The clock time recorded is the moment you tap, and the automatic 24-hour clock-out still applies. ## Clock Out Tap Clock Out when the visit is complete. If the button says Clock Out (Submit Summary First), open Add Summary or Edit Summary, submit the summary to the office, then return to clock out. If you forget to clock out, you cannot clock into another visit because the next Clock In button will be disabled. If it is the last visit of the day, the app may send a reminder about an hour after the scheduled visit end time. Essential can automatically clock you out 24 hours after the clock-in time. The time spent on the visit may be inaccurate, and the visit may be missing a summary. ## GPS tracking If technician GPS is enabled for your business, the app may request location permission. Location updates are used while you are en route or clocked in so the office can see technician status on the schedule. After GPS is enabled for the business, technicians may need to restart the mobile app before tracking begins. > **Where to find it:** Mobile app > Visits > visit detail If your business has Time cards turned on, clocked time also lands on your timecard for the current pay period. See [Track and submit your timecard on mobile](/field-operations/mobile/track-and-submit-your-timecard.md). ## Related guides * [Add a visit summary on mobile](/field-operations/mobile/add-a-visit-summary.md) * [Track and submit your timecard on mobile](/field-operations/mobile/track-and-submit-your-timecard.md) * [Work offline and sync mobile changes](/field-operations/mobile/work-offline-and-sync.md) * [Turn scheduling and GPS features on or off](/administration/settings/turn-scheduling-and-gps-features-on-or-off.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://learn.withessential.com/field-operations/mobile/on-my-way-clock-in-clock-out.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.