Record and upload videos on mobile
Technicians can record videos on a job site — a leaking valve, a full walkthrough, evidence for a repair recommendation — and attach them the same places photos go: job and property files on a visit, inspection report photo fields, deficiencies, work acknowledgment photo fields, and quote or invoice attachments.
Where to find it: Mobile app > Visits > open a visit > Files > Add > Record Video, or Select Media to pick an existing video from the library
Record a video
Open the visit and find the Files section (or a photo field on an inspection report, a deficiency, or a work acknowledgment).
Tap Add, then Record Video.
The recorder shows the elapsed time and the time remaining the whole time you record. Videos can be up to 5 minutes long — recording stops automatically at the limit and keeps everything captured so far.
Tap the stop button to finish. The video is compressed on your device and added to the upload list with a thumbnail.
Pick a video from the library
Tap Select Media and choose a video from your photo library.
Videos longer than 5 minutes can't be uploaded — trim the video in your phone's photo app first and try again.
Good to know
Videos are compressed on the device before upload, so they upload quickly and play in any browser — including videos recorded on iPhones.
If you're offline, videos you add to visit files, inspection reports, and deficiencies wait in the sync queue like photos do and upload automatically when you're back on a connection. Attaching files to a quote, invoice, or work acknowledgment needs an internet connection.
The office sees the video wherever you attached it, and can play it directly in the web app's file preview.
Videos on an inspection report or work acknowledgment appear in the generated PDF right where a photo would: a thumbnail with a play button and the watch link printed on it. Clicking the thumbnail in the PDF opens the video in a browser; printed copies show the link to type in.
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