Sign in and navigate the mobile app
The Essential mobile app is built for technicians working from the field. Search for Essential - Fire Inspection in the App Store or Play Store, then sign in with your Essential email and password.
Technicians can use the mobile app; office users should use grow.withessential.com for full web access. If you need to set up or reset your password, tap "Reset my password" on the app login screen (or use "Reset my password" at grow.withessential.com) and enter your email - you'll get a secure link by email to set a new password.
Main tabs
Visits: Your scheduled work. Use this to review today's visits, switch dates, open directions, clock in, add summaries, complete inspections, and attach photos or files. Always on the bar.
Reports: Inspection reports at properties where you have an assigned visit inside the same past-day window as Visits, plus reports the office shared with you. Use Draft, Published, and All filters to find reports, continue drafts, or view PDFs for published reports. Always on the bar.
Documents: Photos and files shared by the office, plus private files you upload yourself. On the bar unless Time Cards or Pricing pushes everything into More.
Timecard: Track and submit your time. Only shown when your business has Time Cards enabled - always reached through More, never a direct bar tab.
Pricing: Look up what an item costs, including a customer's negotiated prices. Only shown when you can create quotes or invoices - always reached through More, never a direct bar tab.
Support: Ask Essential's AI assistant a how-to question, or switch to Talk to a human to chat with the Essential support team. See Get help in the mobile app. On the bar unless Time Cards or Pricing pushes everything into More.
The More tab
The bottom bar holds up to four tabs. Visits and Reports always stay there, and Documents and Support fill the other two slots when neither Time Cards nor Pricing is available to you. The moment either one is - your business uses Time Cards, or you can create quotes and invoices - there's no longer room for a direct tab for everything, so Documents, Timecard, Pricing, and Support all move into a More tab together. Timecard and Pricing are reached through More whenever they're available; they never sit directly on the bar themselves.
Select More to see large buttons for Pricing, Timecard, Documents, and Support, then select the one you want. Nothing is removed; it is one extra tap.
To get back to those buttons from a screen you opened there, tap More again, or tap the back arrow at the top left of the screen. If you switch to another tab and come back, More returns you to the screen you had open; tap More once more for the buttons.
If your access changes during the day - for example the office grants you quoting - your tabs can rearrange the next time the app refreshes your permissions. Check More if a tab you were using is no longer on the bar.
If the app shows an offline banner, some changes can still be captured and will sync when the device is back online. Wait for sync to finish before signing out or clearing app data.
When Essential applies an automatic app update, it returns you to the same app screen afterward. If that screen is no longer available in the updated app, Essential opens Visits instead.
Where to find it: Mobile app login screen and bottom tabs
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