See workflow run history

Every time a published workflow runs — whether it was triggered automatically, run by hand, or is still waiting on something — Essential records it in the Run history table. Use it to answer "what have my workflows actually done, and for whom?" without waiting for something to go wrong.

Where to find it: Open Automations, then select Workflows, once Workflows is enabled for your business. The Run history table sits at the bottom of the page and shows the most recent runs, newest first.

What a row tells you

• Workflow — the workflow that ran, and beneath it the specific step. Steps driven by AI carry an AI-driven badge.

• Customer — the customer the run acted on, when there is one.

• Trigger — the raw name of the event that set the run off (for example, customer.created), not a plain-language phrase.

• Status — where the run stands. See the list below.

• Result — the run's own summary of what it did, when the step produces one.

• Started — when the run began. Sort any column by selecting its header.

Statuses

• Running — the run is in progress right now.

• Waiting for approval — the run paused before doing anything and is waiting for a person to approve it from the Tasks page. Nothing happens until someone decides.

• Completed — the run finished and its actions succeeded.

• Nothing to do — the run finished, and the workflow correctly decided no action was needed for this customer. This is normal, not a problem.

• Failed — something went wrong. The run also appears in the Needs attention list with a diagnosis and one-click actions — see Fix a failed workflow.

• Blocked — a safety guardrail or policy stopped the run (for example, a spend budget was reached or an approval was declined). The system protected you; nothing was done.

Test runs made while building a workflow are previews, not real activity, so they don't appear here.