Can I reverse a payment I recorded?

Yes. Use Mark as Unpaid to undo all manually recorded payments on an invoice, including partial payments or payments entered through bulk recording.

Where to find it: Open the invoice → ... menu → Mark as Unpaid.

1. Open the paid or partially paid invoice. This also works for an overdue invoice with manual payments.

2. Choose Mark as Unpaid from the ... menu.

3. Confirm that you want to undo all manual payments on this invoice.

The full invoice amount becomes outstanding again. Its status becomes Unpaid, or Overdue if its due date has passed. You can record the correct payment afterward. The timeline records who undid the payments, and the original payment records and attachments remain in history. Posted payment journals receive reversing accounting entries through the normal accounting sync.

This action requires permission to edit invoices. It is unavailable while a payment is pending or when the invoice has a successful Stripe payment. It does not refund money, delete the invoice, or let you select individual payments to undo. It is available only on the invoice page.

Related guides

• Cancel a pending invoice payment

• Charge a customer's saved card for an invoice

• How your customer pays an invoice online

• Invoice statuses and what each one means

• Record a payment on an invoice

• Void an invoice (and reopening a voided one)