> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/revenue/invoices/can-i-reverse-a-payment-i-recorded.md).

# Can I reverse a payment I recorded?

Recording a payment can't be reversed from the app. Whether you use Record Payment for the full balance or for a partial amount, the action can't be undone - there's no un-pay, reverse, or refund button afterward.

Once any payment, full or partial, has been recorded the invoice also can't be voided, since Void is only for invoices with no money collected; to clear the remaining balance on a partially paid invoice without collecting it, use Mark as Uncollectible to write off the rest.

There's no in-app way to back out a payment you've already recorded, so if you recorded one by mistake, or for anything already sent to the customer or synced to your accounting, reach out to the Essential team to help sort it out.

> **Where to find it:** On the invoice, the recorded payment; an invoice with any payment recorded (paid or partially paid) has no Void option, so reach out to the Essential team to correct it

## Related guides

* [Charge a customer's saved card for an invoice](/revenue/invoices/charge-a-customers-saved-card-for-an-invoice.md)
* [How your customer pays an invoice online](/revenue/invoices/how-your-customer-pays-an-invoice-online.md)
* [Invoice statuses and what each one means](/revenue/invoices/invoice-statuses-and-what-each-one-means.md)
* [Record a payment on an invoice](/revenue/invoices/record-a-payment-on-an-invoice.md)
* [Void an invoice (and reopening a voided one)](/revenue/invoices/void-an-invoice-and-reopening-a-voided-one.md)


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