> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/revenue/invoices/common-invoice-questions.md).

# Common invoice questions

## Can I delete an invoice?

Use **Void** when you need to cancel an invoice that has not been paid. Voiding keeps the accounting record safer than deleting.

Essential uses **Void** for most invoice cancellation workflows, especially when preserving the accounting record matters. If a test invoice or mistaken paid invoice needs correction, contact Essential through the Talk to a human tab with the invoice number and reason.

## How do I resend an invoice?

Open the invoice and use **Resend** from the action menu when the invoice still has a balance due. If the invoice is already paid, resend the receipt from the payment card instead.

See [Receipts, Finalize Without Sending, and Resend](/revenue/invoices/receipts-finalize-without-sending-and-resend.md).

## Can I preview what the customer receipt looks like?

After a payment is recorded, each payment card has receipt actions. Use **Download Receipt** to review the receipt, or **Send Receipt** to send it to a contact.

## Can I record a partial payment?

Yes. Use **Record Payment**, enter the amount received, and save it. If the amount is less than the remaining balance, the invoice stays Partially Paid or Overdue.

One payment across multiple invoices is not a single bulk action today. Record payments on each invoice separately.

## Why is the due date wrong?

Check the invoice payment terms before sending. If the invoice should be Net 30, Net 10, or Due on Receipt, set the correct terms before you send it.

If several invoices were created with the wrong terms, update each invoice while it is still editable.

## Why does no tax rate appear?

If automatic sales tax through Stripe is enabled, provider tax settings can replace your manual default tax line. Check Settings > Invoicing, Stripe connection, and tax registrations.

If the address or tax registration looks correct but the tax rate still does not appear, contact Essential through the Talk to a human tab with the invoice or quote, address, and tax jurisdiction.

## Can Essential change my Stripe bank account or refund settings?

Stripe account and bank-account permissions are controlled by Stripe. Essential can help with Essential-side payment setup, but some bank, balance, and refund settings must be handled in Stripe directly.

> **Where to find it:** Invoice page, Settings > Invoicing, and Essential Assistant > Talk to a human

## Related guides

* [Record a payment on an invoice](/revenue/invoices/record-a-payment-on-an-invoice.md)
* [Void an invoice (and reopening a voided one)](/revenue/invoices/void-an-invoice-and-reopening-a-voided-one.md)
* [Refunds: what the app can and can't do](/revenue/invoices/refunds-what-the-app-can-and-cant-do.md)
* [Connect Stripe for payments and automatic sales tax](/administration/settings/connect-stripe-for-payments-and-automatic-sales-tax.md)


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