> For the complete documentation index, see [llms.txt](https://learn.withessential.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.withessential.com/revenue/invoices/how-your-customer-pays-an-invoice-online.md).

# How your customer pays an invoice online

When you send an invoice, the customer gets a link to a public pay page - they don't need an account. The page shows the invoice with a Download as PDF option, and if there's a balance owed, a "Pay Invoice" button.

Choosing it opens a payment window where they pick how to pay: credit card or bank transfer (ACH). Any processing fee your business charges is shown next to each method and added on top of the amount, so the customer sees the full total before confirming.

For a Canadian bank transfer, the customer first chooses a verification path. **Instant verification** asks Stripe to use an online-banking login and works with most major banks. If the bank cannot complete that path, Stripe can fall back to microdeposits. **Manual entry** accepts account details for any bank or credit union and uses microdeposits directly, which normally take 1–2 business days. Stripe emails the verification instructions, and the invoice's pay link shows **Complete Payment** when the hosted verification link is ready. The transfer is not submitted until the verification Stripe presents succeeds.

Customers can also enroll in autopay while paying - choosing whether future invoices auto-charge this method for just this property or for all properties under the customer. Once a card payment succeeds the page updates to Paid; a bank transfer may show as processing for several days before it clears.

Importantly, customers always pay the full remaining balance - there's no option for a customer to make a partial payment online. If a back-office partial payment has already been recorded, the button reads "Pay Remaining Balance" and charges only what's still owed.

Online payment requires a verified Stripe connection on your business; without one, the pay button won't appear and the invoice is meant to be paid out of band.

> **Where to find it:** Your customer opens the pay link from the invoice email (the public pay page). Inside the app you can preview that page with "View Sent Invoice" on a sent invoice.

## Related guides

* [Charge a customer's saved card for an invoice](/revenue/invoices/charge-a-customers-saved-card-for-an-invoice.md)
* [Can I reverse a payment I recorded?](/revenue/invoices/can-i-reverse-a-payment-i-recorded.md)
* [Record a payment on an invoice](/revenue/invoices/record-a-payment-on-an-invoice.md)
* [Add a line item to an invoice](/revenue/invoices/add-a-line-item-to-an-invoice.md)
* [Apply a discount to an invoice](/revenue/invoices/apply-a-discount-to-an-invoice.md)


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