Mark an invoice as uncollectible (write off the balance)

When you've decided you won't collect what's still owed on an invoice, you can write it off by marking it Uncollectible. This is the path for an invoice that has already been sent - including one that has taken a partial payment but won't be paid in full.

You'll find "Mark as Uncollectible" in the "..." menu of the action bar (it appears for a sent invoice that still has an outstanding balance). The dialog asks for a Notes field explaining the write-off, which is required, and it warns clearly that this action cannot be undone.

After confirming, the invoice's status becomes Uncollectible and it shows in red on the page and in your invoice list. Use this rather than Void when money has already been collected, since Void is only for invoices with nothing collected yet.

Because it can't be reversed, double-check the invoice before saving - if you only meant to cancel an unsent invoice with no payments, Void (which can be reopened) is the better choice.

Where to find it: Open a sent invoice that still owes a balance, then use the "..." menu in the top-right action bar and choose "Mark as Uncollectible".

Related guides

• Bulk actions on invoices

• Invoice statuses and what each one means

• Add a line item to an invoice

• Apply a discount to an invoice

• Attach files or reports to an invoice

• Can I reverse a payment I recorded?