Void an invoice (and reopening a voided one)
Voiding cancels an invoice you no longer want to bill. You'll find Void in the "..." menu of the action bar. It's only available before any money has been collected - specifically on a Draft, Unpaid, or Overdue invoice with no payment recorded against it.
Once even a partial payment has landed, Void disappears, because there's no refund path on void; to clear out a partially paid invoice you'd use Mark as Uncollectible instead. When you void, you'll confirm in a dialog that notes the invoice will no longer be visible to the customer or editable, and that you can re-open it later if needed.
A voided invoice isn't a dead end: the same "..." menu offers "Revert to Draft", which puts it back into Draft so you can edit and re-send it. Reverting a sent-then-voided invoice means it's no longer visible to the customer until you send it again. When your business charges late fees, the confirmation asks the same question about late fees after you send it again.
If you only want to change a sent invoice, you don't need to void it first. "Revert to Draft" is in the "..." menu on an Unpaid or Overdue invoice with nothing paid on it, and does the pull-back and the reopen in one step: pending reminders stop, the customer's link stops working, and the invoice is editable again. The invoice keeps its number, so the customer sees the same number when you send it again. If the invoice carries an automatic late fee, the confirmation tells you so before you commit: reverting removes the unpaid late fee. When your business charges late fees, the same confirmation asks what a late fee should count from after you send the invoice again: the new send date (the default) or the original invoice date. See Automatic late fees on overdue invoices and Why can't I edit an invoice?.
Void itself is reversible this way - unlike Mark as Uncollectible, which cannot be undone.
Where to find it: Open the invoice, then use the "..." menu in the top-right action bar. The menu is grouped: payments first, then sending, changes to the invoice ("Revert to Draft", Duplicate), the actions that close it out ("Void", "Delete Invoice", "Mark as Uncollectible"), and last the document itself (Download PDF, Print). "Void" and "Revert to Draft" both appear on an Unpaid or Overdue invoice with no payment on it (Void also on a Draft); "Revert to Draft" also appears on a voided invoice.
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